1. Introduction
Purpose of Policy:
This Privacy Policy outlines DefMate’s commitment to safeguarding your personal and sensitive information. As a company operating at the intersection of technology and defense solutions, we recognize the importance of protecting the privacy of individuals and organizations that interact with our platforms, services, and digital tools.
Applicability:
This policy applies to all users of DefMate’s websites, applications, software platforms, and services (“Services”), and to all data collected through our business activities.
2. Information We Collect
Types of Information:
We may collect and process the following categories of data:
- Personal Information: Name, email address, contact details, job title, organization details.
- Technical Data: IP address, device type, browser data, access logs.
- Usage Data: Interactions with our software or platform, feature usage, session duration.
- Compliance Data: Information required for security, identity verification, or legal obligations.
- Project-related Data: Data shared as part of defense-related or strategic engagements.
How We Collect Data:
We collect information directly when you:
- Sign up for or use our Services
- Contact our support team or sales representatives
- Interact with us via digital channels (web forms, emails, live chat)
- Provide project-specific information as part of a contract or onboarding process
3. How We Use Your Information
We use collected data for the following purposes:
- To deliver and improve our Services
- To manage user accounts, subscriptions, and access controls
- To comply with legal, regulatory, and contractual obligations
- To support internal R&D, analytics, and performance monitoring
- To ensure the security of systems and information
- For communications related to product updates, system alerts, or policy changes (where appropriate)
Data Minimization:
We only collect and use the data necessary for legitimate business purposes.
4. Sharing and Disclosure of Information
Internal Access Controls:
Data access within DefMate is strictly limited to personnel who need it to perform their duties. Internal data handling is governed by strict role-based access policies.
External Disclosure:
We may share data with third parties only when:
- Required by law or regulation
- In connection with legal proceedings or government investigations
- With authorized partners or contractors under confidentiality agreements
- With service providers (e.g., cloud hosting or analytics platforms) under data processing agreements
We do not sell or trade user data.
5. Data Security
We implement robust security protocols, including:
- SSL encryption
- Firewalls and intrusion detection systems
- Role-based access control and two-factor authentication
- Continuous system monitoring
- Regular penetration testing and security audits
Special Consideration:
If DefMate handles defense-related or classified information as part of a project, we ensure compliance with all applicable defense-sector cybersecurity standards.
6. Data Retention and Deletion
Retention Policy:
We retain your information only as long as necessary for legal, operational, or contractual purposes.
Secure Disposal:
Once data is no longer required, it is deleted or anonymized securely using certified data destruction procedures.
7. International Data Transfers
If your data is transferred outside India or your country of residence, we ensure that the destination jurisdiction has adequate data protection laws or that suitable contractual safeguards are in place, including compliance with GDPR (if applicable).
8. Your Rights
As a data subject, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate or outdated information
- Request deletion of your data (subject to legal retention limits)
- Withdraw consent where applicable
- Object to certain processing activities
To exercise your rights, email us at contact@defmate.com.
9. Regulatory and Sectoral Compliance
If we operate in defense or government-sensitive areas, we strictly comply with relevant national and international data handling regulations. Sensitive project data is handled under restricted protocols and only shared under lawful conditions.
10. Policy Updates
Review Cycle:
This Privacy Policy is reviewed periodically. Updates will reflect changes in legal requirements, technology, or company practices.
Communication:
Material changes will be communicated via email, on our website, or within your user dashboard where applicable.
11. Contact Us
For any concerns or questions regarding our data handling practices or to report a privacy issue, please contact: contact@defmate.com
12. Governing Law and Jurisdiction
This Privacy Policy is governed by the laws of India. Any disputes will be subject to the jurisdiction of the courts of Delhi, India, unless otherwise mutually agreed.